Thank you for visiting and shopping on Mediluxe. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Time

At Mediluxe, we aim to dispatch all orders as quickly as possible to ensure that for all orders made between 8:00 a.m. and 5:00 p.m., delivery should be as follows:

• Nairobi County: within 4 hours

• Greater Nairobi Metropolitan Area: within 6 hours

• Rest of Kenya: within 24 hours

For purchases made after 5:00 p.m., your purchase will be delivered:

• Nairobi County: by 10:00 a.m. the next day.

• Greater Nairobi Metropolitan: by midday the next day.

• Rest of Kenya: within 36 hours.

You will receive an order confirmation on your mobile phone with the order number. If you do not receive the order number, then your order has not been confirmed by our system. There will also be a confirmation on the website under the “your orders” section.

You will receive a notification when your order has been dispatched. Our delivery team will also contact you to confirm delivery.

For upcountry deliveries, these will be made by G4S or Fargo Courier.

If we are experiencing a high volume of orders, shipments may be delayed. If this is the case, we will endeavor to contact you via email or telephone.

Shipping Rates

• Free delivery within Nairobi for orders above KES 5000

• For delivery outside Nairobi, the charges incurred should be inclusive of the product price.

Delivery delays can occasionally occur.

Order Confirmation & Tracking

You will receive an Order Confirmation email upon placing an Order. This number can be used if you have any queries regarding your order delivery.

Damages

Please confirm all orders are complete and in good condition upon receipt of your package. In the unlikely event that your order arrives damaged, please inform the delivery agent immediately. Should this be noticed after the delivery agent has left, then contact our call centre on +254 707 777 722 or email us at Mediluxe@gmail.com within 24 hours of delivery.

Kindly have all packaging materials and damaged goods before calling.

Global Shipping Policy

We offer international shipping through the customer’s preferred shipping company. The customer is responsible for all shipping-related expenses.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.